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Terms

Refund policy:

Claims for damaged goods must be made within 14 days of the invoice date. We will kindly exchange your merchandise; however, we do not give refunds.  We do not accept returns or exchanges for any washed or altered merchandise.  Please note, sales are final for discounted and clearance items.

Regarding Delivery:

Please allow 1-7 business days for processing orders for all in stock items.  Orders for special items or those marked with a certain delivery date will be shipped accordingly.  Your shipment will be sent after your order is processed.  Unless you specify delivery method, we will send your shipment using either UPS Ground or FedEx Express Saver service (whichever is less in cost).

Wholesale:

Minimum order: One Pack

Regular Size Pack: 1-2-2-1 (S-M-L-XL)

Plus Size Pack: 2-2-1 (1X, 2X, 3X)

Terms and Conditions:

1. For your convenience, we accept VISA, MasterCard, Discover and American Express.

2. Returns/Cancellations will be accepted within 15 days of the invoice date. However, washed or altered merchandise is not returnable. We will gladly exchange or credit your return towards future orders. No cash refunds.  

3. Packages are shipped Monday Through Friday via Federal Express or UPS. Orders typically ship the same day if placed before 4pm, CST.

4. All sales are final for DISCOUNTED and CLEARANCE items. 

5. Prices are subject to change without notice.

To contact us by Phone, Fax, Email or Mail:

We are available to assist you 6 days a week. Monday thru Friday from 9am-5:30pm, and Saturday 9:30-5:00pm, CST.

Phone: 972-247-2526

Fax: 972-247-2661

Email: simisueinc@gmail.com

 

Address for returns:

Simi Sue, Inc

Attn: Returns Department

11536 Harry Hines Blvd, Suite 209

Dallas, Texas 75229